All questions related to your profile and managing it

• How can I change my password? 423
• I play in several clubs, can I have a single login? 255
• I have a single account across several clubs, how do I choose which club to display? 195
• A family member wants to become a member, can I add them? 147
• How do I book for a family member? 19
• I've lost my password. How can I recover it? 236
• How do I change my profile photo and information? 7
• I have several accounts: how do I merge them into a single login? 9
• How do I change the site language? 12
• How do I set my personal access code? 14
• My data: download, leave the club, delete my account 8
• How do I become a club member online? 14

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 140
• Why are some cells pink on the board? 376
• How can I make a booking 942
• How can I book with a guest? 247
• How can I edit a booking? 189
• How can I delete a booking? 293
• All courts are occupied. Can I join the waiting list? 74
• What payment methods are available to me for a booking? 92
• How to create an open booking 47
• How to join an open match 29
• Where can I find the court access code (door code)? 16
• How do I withdraw from an open match? 14
• How do I view my booking history? 11
• How do I see the weekly schedule? 12
• How do I find and book at another club? 7
• How do I sign up for a club event? 13

How do I register for a camp or a school?

• Sign up for a tennis lesson 93

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 9
• How do I pay for a booking with my wallet? 14
• How do I split the payment with my partner? 10
• How do I use my restaurant vouchers? 3
• How do I view and pay my invoices? 11
• How do I download my certificates? 10
• How do I send money from my wallet to another member? 17

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 8
• How do I join my club's WhatsApp groups? 9
• How do I take part in the Défi-Plugin (challenge tournament)? 10
• Défi-Plugin: I played without creating the match, how do I enter the score? 8

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 2
• How do I turn on dark mode? 12
• How do I install the Plugin.ch mobile app? 18
• How do I choose the notifications I receive on my phone? 8
• Where can I find the messages sent by my club? 5

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 4
• The administration home page 10

• Manage access 38
• Manage membership cards 25
• Manage clubhouse 14
• Manage restaurant credit 19
• Manage email sending 12
• Manage invoicing 8
• Manage member groups 10
• Manage registrations 14
• Manage special days 19
• Manage offers 13
• Manage online payments 15
• Manage billing regions 8
• Manage the club manager 17
• Manage challenge tournaments 8
• Manage RFID validation 17
• Manage general settings 11
• Setting up accounting 15
• Configure EBICS: connect Plugin.ch to your bank 13
• Gate access log 14
• Manage multiple buildings 9

• Create a new court 28
• Manage court groups 29
• Manage booking periods 39
• Manage court usage 31
• List, edit, or delete a court 18
• Manage sports 10
• Close courts 7

• Create a new season 20
• Edit or delete a season 16
• Open the winter season by copying last season 10
• Link a sport to a season 10

• Manage recurrence authorizations 20
• Manage restrictions 12
• Manage subscription type 34
• Create booking prices: per session or per season 12
• Check rates with the rate grid 7
• Manage non-member and pay-as-you-go deductions 9
• Booking without a subscription: the guest subscription 11

• Create an item 21
• Assign an item to a member 18
• Edit or delete an item 19
• Delete an item assigned to a member 11
• Import linked items from Excel 15

• Display the member list 28
• Create a new member 38
• View a member's detailed information 14
• Display a member's operational data 15
• Manage member subscriptions 16
• Import member data 17
• Print member cards 19
• Print and export the member list 18
• Charge an item to a member or a group 14
• Link a member to a group 12
• Edit and delete a member 10
• Search for a member 9
• Managing duplicates: merging two profiles 13
• Managing units to be deducted: personalised hours and non-members 15
• Manage Swiss Tennis licenses 13
• Topping up a member's wallet 8
• Find and reactivate a removed member 9
• Issue a certificate for a member 8
• Managing families 14
• Handling erasure requests (GDPR) 7

• Add a new sponsor 20
• Invoice sponsors 24
• Re-invoice sponsors 15

• Assign and remove a role 17
• Roles and access: create and edit a role 16

• Gérer son école de tennis : la marche à suivre 19
• Activating the Lessons module 21
• Creating lesson items 20
• Create, edit, and delete a lesson 23
• Manage lesson groups 15
• Manage lesson enrollments 25
• Prerequisite 34
• Invoice and reminder texts 21
• Teachers' schedule 7
• Grouped payments of registrations (basket) 4
• Change the rate of a registration 15
• Copy a lesson for the next season 16
• Changements en cours de saison 18
• Cancel or make up a lesson 11
• Ce que fait le prof 15
• Prix, membres et non-membres 26
• Paiement en ligne et facturation 19
• N° AVS et export Jeunesse et Sport 14
• Questions fréquentes sur les cours 17
• Résoudre les conflits de planning 7
• Proposer des créneaux de préférence 5
• Placer les élèves automatiquement 5
• Envoyer son planning à un professeur 9
• Préparer le planning de la semaine 9
• Reprendre les groupes de la saison passée 9

• Complete management of equipment rental 20

• Find old invoice groups (archives) 20
• Invoice considerations and display 21
• Create invoices 19
• Send invoices by email 15
• Manage payment reminders 20
• Print invoices 9
• List and search invoices 29
• Edit and delete invoices 21
• Invoicing a membership fee or an item: what's the difference? 5
• Automatic reminders for e-mail invoices 4
• Keeping the club's accounts 9
• Manage family discounts 7
• Import accounts from Excel 10
• Carry an overpayment over to the next invoice 11
• How invoice dates are calculated 5
• Annuler une facture ou une ligne déjà comptabilisée 8
• Transit accounts for online payments 8
• Cancel a reminder and go back to the original invoice 9
• Invoicing guests (non-member hours) for the season 10

• List of bank payments 15
• Processing via bank files 15
• Process a manual payment 21

• Process installments 23

• Managing bookings in the schedule 44
• Configure and use open matches 25
• Manage the set times 3
• Create a promo code and use it 3
• Refund a fixed-hour session that was released and taken again 7
• Moving a booking and creating a recurrence in the schedule 1
• Creating and managing recurrences 7
• The weekly view and the all-sports view 11
• The cash journal and the history of a booking 8
• Manage cash register prices 10
• Offering items with a booking 4
• Deleted bookings and deletion records 4
• Replace a player on a fixed hour 10
• A fixed hour cannot be added: nothing is displayed 9
• Create an event (ladies' night, tournament, outing…) 8

• Manage automatic emails 22
• Sending bulk emails 13
• Manage messages 18
• History of sent emails 15
• Writing an e-mail with the editor 15
• Birthday and inactive member e-mails 5

• Manage challenge tournaments 14

• Enable partner search 19

• The statistics dashboard 14
• Invoicing bookings from the statistics 6

• Access the program 30
• Booking by a member 42

• Creating and configuring a lesson 36
• Sign up for a tennis lesson 30
• Managing registrations (administrator) 30
• Managing groups and the schedule 24
• Tennis lesson invoicing 25
• Invoicing check and Youth and Sport export 15

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 11
• Adding and editing an employee 4
• Special cases: minor salary, young people, pensioners, LPP 8
• Running the monthly payroll 9
• Entering a compensated absence (army, maternity, illness, accident) 10
• The 13th salary and holidays for hourly employees 9
• Paying salaries and reconciling them with the bank 10
• Correcting an approved payslip 9
• Salary certificates and annual lists 7

You'll find all the questions about booking without an account

• How can I book if I don't have an account 855
• Where can I find available courts in my area? 119
• How can I edit/cancel my booking if I don't have an account? 147